Conflict Resolution – Core Skills and Processes

COURSE DESCRIPTION

In the work environment conflict can be destructive if not managed in a professional and effective manner.

This course will provide insight on how to manage conflict to ensure all parties concerned have had their issues heard, understand and facilitated to positive conclusion.  We cover essential skills and processes to ensure you can manage conflict.

CERTIFICATION

Certification will be issued on the completion of the lessons and relevant quizzes.

LEARNING OUTCOMES

• Learn tools and techniques to manage conflict
• Understand the core principles of conflict resolution
• Manage conflict in the work place
• Reliable processes to help facilitate any situation that involves two disagreeing parties.